Answers to the most common questions about our pricing, scheduling and management training logistics.
Can I combine topics from different packages?
Absolutely. Many of our clients start with the Essentials workshop to address an immediate need and then upgrade to the Leadership Accelerator when they are ready for a deeper engagement. We can also build a hybrid program under the Enterprise tier that cherry-picks modules from across our entire curriculum. Just tell us your priorities and we will design a proposal that makes sense for your team and budget.
Do you offer virtual delivery options?
Yes. All of our management training programs can be delivered fully in person, fully virtual or in a blended format. Our virtual sessions run on secure video conferencing platforms and include interactive breakout rooms, digital whiteboards and real-time polling to keep engagement high. We have found that virtual cohorts achieve comparable outcomes to in-person groups when the program design accounts for the medium.
What is your cancellation and refund policy?
We understand that business priorities shift. Cancellations made more than 21 days before the scheduled start date receive a full refund. Cancellations between 10 and 21 days out receive a 50 percent refund or the option to reschedule at no additional cost. Cancellations within 10 days are non-refundable, although you may substitute a different participant at any time. Enterprise contracts have custom terms outlined in the service agreement.
Are there discounts for non-profit organisations?
We are proud to support the non-profit sector and offer a 15 percent discount on the Essentials and Accelerator packages for registered Canadian non-profit organisations. For Enterprise engagements, we work with your budget constraints to find a scope and price that delivers meaningful impact without straining your resources. Please mention your non-profit status when you contact us for a quote.
How far in advance should we book?
We recommend booking at least four to six weeks in advance for Essentials workshops and eight to ten weeks for Accelerator programs, as our facilitators schedule fills up quickly. Enterprise engagements typically involve a scoping phase of two to four weeks before delivery begins. That said, we do our best to accommodate urgent requests — reach out and we will see what we can arrange.
What payment methods do you accept?
We accept payment by bank transfer, corporate cheque and major credit cards (Visa, Mastercard, American Express). For Enterprise contracts, we can arrange milestone-based invoicing aligned with your fiscal calendar. A 50 percent deposit is required at booking for Essentials and Accelerator packages, with the balance due before the program start date.